Claims & Support

Help WhenLife Happens

Unexpected problems can happen at any time. A car accident, broken phone, urgent care visit, travel delay, home repair, lost wallet, or damaged property can create stress fast.

Unified Coverage is designed to help customers organize claim support, service requests, wallet credits, documents, and next steps in one simple platform.

Report an issue. Track support. Use available credits. Stay prepared.

A Simpler Way to Handle Claims and Service Requests

Traditional claims can feel confusing.

Different providers
Different forms
Different phone numbers
Different timelines
Different documents
Different rules

Unified Coverage helps bring the process into one organized experience.

Customers can use the platform to:

Start a claim or support request
Upload documents and photos
Track claim or service status
View available wallet credits
See deductible information
Connect with approved providers
Review next steps
Store claim history
Prepare for future expenses

Unified Coverage

Claims Center

Open Requests

View active claims

Wallet Balance

Check available credits

Documents

Upload & organize files

Provider Connect

Find approved support

Tracker

Monitor status in real time

What Can You Request Help With?

Unified Coverage may help customers start or organize support for:

Health care expenses
Auto accidents
Car repairs
Roadside assistance
Home damage
Renters-related losses
Device repairs
Device replacement
Travel delays
Trip cancellations
Lost baggage
Identity theft support
Lost wallet support
Emergency expenses
Personal property damage
Business equipment issues

Support availability depends on your protection type, provider, policy terms, program rules, and eligibility.

How Claims & Support Works

1

Step 1: Choose the Issue

Start by selecting the type of claim or support request you need help with.

You may choose from:

Health
Auto
Home
Renters
Travel
Devices
Money and identity
Personal property
Emergency support
Business protection

This helps Unified Coverage guide you to the right next step.

Choose Claim Type
2

Step 2: Add Details

Tell us what happened.

You may be asked for:

Date of incident
Location
Description of what happened
People involved
Item or property affected
Estimated cost
Provider or service needed
Police report if applicable
Photos or videos
Receipts or documents
Current policy or plan information

The more information you provide, the easier it may be to organize your request.

Add Claim Details
3

Step 3: Upload Documents

Upload helpful documents directly into your claim or support request.

Documents may include:

Photos of damage
Receipts
Invoices
Repair estimates
Medical bills
Travel receipts
Police reports
Proof of ownership
Policy documents
Warranty documents
Identification documents
Provider letters
Claim forms

Your document vault helps keep everything organized in one place.

Upload Documents
4

Step 4: Review Wallet Credits and Balances

Unified Coverage helps you view available credits, balances, and support options that may apply.

You may be able to see:

Available Unified Wallet balance
Credits earned
Eligible credit use
Emergency support balance
Deductible tracker
Possible out-of-pocket cost
Future balance impact
Approved provider options

Credits and balances may help reduce approved costs where allowed.

View My Wallet
5

Step 5: Connect to the Right Provider

Depending on the issue, Unified Coverage may help connect you to the right provider, carrier, repair network, service partner, or support team.

This may include:

Insurance carrier
Licensed producer
Repair provider
Roadside assistance partner
Device repair partner
Travel support provider
Identity protection service
Healthcare provider
Home repair service
Business support provider

The goal is to help customers move from confusion to clear next steps.

Find Support
6

Step 6: Track Your Status

After your request is submitted, you can track progress in your dashboard.

Your claim or support tracker may show:

Request status
Documents received
Provider assigned
Next action needed
Estimated timeline
Wallet credits applied
Deductible information
Payment status
Repair status
Resolution notes
Claim history

Unified Coverage helps keep your support process organized from start to finish.

Track My Request

Claims by Protection Type

Health Claims & Care Support

Use Unified Coverage to organize health-related bills, care expenses, deductible tracking, wallet credits, and support documents.

May help with:

  • Urgent care costs
  • Doctor visit bills
  • Prescriptions
  • Dental and vision expenses
  • Deductibles
  • Copays
  • Out-of-pocket tracking
  • Care support documents
Start Health Support

Auto Claims & Roadside Support

Get help organizing auto incidents, repair needs, roadside requests, deductible support, and safe-driving credit activity.

May help with:

  • Auto accidents
  • Vehicle damage
  • Roadside assistance
  • Towing
  • Flat tires
  • Dead batteries
  • Rental car support
  • Repair estimates
  • Deductible tracking
Start Auto Support

Home & Renters Claims

Organize support for home damage, renters losses, personal property damage, emergency repairs, and temporary housing needs.

May help with:

  • Fire damage
  • Water damage
  • Theft
  • Vandalism
  • Storm damage
  • Emergency repairs
  • Personal property loss
  • Temporary housing support
  • Deductible tracking
Start Home/Renters Support

Travel Claims & Trip Support

Get help organizing travel-related issues, trip disruptions, lost baggage, rental car problems, and emergency travel support.

May help with:

  • Trip cancellation
  • Travel delays
  • Trip interruption
  • Lost baggage
  • Delayed baggage
  • Rental car issues
  • Emergency travel support
  • Travel document issues
Start Travel Support

Device Repair & Replacement Support

Organize device claims, repair requests, replacement support, receipts, and available device credits.

May help with:

  • Cracked screens
  • Water damage
  • Phone repair
  • Laptop repair
  • Tablet repair
  • Device replacement
  • Battery issues
  • Mechanical breakdowns
  • Theft or loss support
Start Device Support

Money & Identity Support

Get help organizing fraud support, identity theft resources, lost wallet recovery, document replacement, and financial safety tools.

May help with:

  • Lost wallet
  • Identity theft concerns
  • Fraud support
  • Unauthorized transaction issues
  • Document recovery
  • Credit monitoring support
  • Financial safety resources
  • Account recovery steps
Start Money & Identity Support

Small Business Claims & Support

Small businesses can organize support for equipment, devices, travel, vehicles, documents, and emergency business expenses.

May help with:

Business device repairs
Business equipment damage
Work travel issues
Vehicle support
Document recovery
Emergency service needs
Business property support
Approved provider payments
Start Business Support

The Claims Dashboard

Your Claims Dashboard gives you one place to manage active and past support requests.

Inside the dashboard, you may see:

Open requests
Closed requests
Claim status
Provider information
Documents uploaded
Wallet credits applied
Deductible tracker
Payment activity
Repair status
Message history
Next steps
Support deadlines

The dashboard helps reduce confusion and keeps everything organized.

Claims Dashboard

Your Requests

Device Repair

July 8, 2026

In Progress

Auto Claim

July 5, 2026

Under Review

Travel Support

June 28, 2026

Resolved
Unified Wallet

Unified Wallet + Claims

The Unified Wallet is designed to work alongside claims and support requests. When something happens, the wallet may help you understand what support is available.

Available credits
Emergency balance
Eligible credit use
Deductible support
Repair support
Care support
Travel support
Future bill impact
Balance reduction opportunities

Credits may help reduce approved costs such as deductibles, repairs, care expenses, service payments, emergency support, or future balances where allowed.

Your documents, organized and ready when you need them

Document Vault for Claims

Claims often require proof, records, photos, and paperwork.

Unified Coverage helps customers keep important documents organized in one place.

Insurance policies
Receipts
Repair estimates
Photos
Videos
Medical bills
Travel documents
Warranty documents
Device serial numbers
Home inventory records
Police reports
Provider invoices
Claim forms

Having documents ready may help make the support process smoother.

Example: Claim Support in Action

Meet Sophia

Sophia drops her phone and cracks the screen. She also has an available balance in her Unified Wallet.

Before Unified Coverage, Sophia would need to search for receipts, find her protection plan, call different providers, and figure out how much she owes.

With Unified Coverage, Sophia can:

1Open her dashboard
2Select Device Support
3Upload a photo of the damage
4View her device details and receipt
5Check available wallet credits
6Find an approved repair provider
7Track the repair request
8Use eligible credits toward approved costs

Unified Coverage helps Sophia move from stress to action.

Another Example: Auto Support

Meet Daniel

Daniel gets a flat tire on the way to work.

With Unified Coverage, Daniel can:

1Open Auto Support
2Request roadside help
3View available roadside options
4Track the service request
5Check his wallet balance
6Save the service receipt
7Update his auto support history

The goal is to make support easier when customers need help quickly.

What Makes Unified Coverage Claims Different?

Unified Coverage is designed to make support easier by connecting claims, credits, documents, and providers in one place.

With Unified Coverage, customers can:

Start requests faster
Organize documents
Track claim status
View wallet credits
Prepare for deductibles
Connect to support providers
Store claim history
Reduce out-of-pocket stress
Understand next steps
Manage multiple protection types

Unified Coverage is not just about filing a claim.

It is about helping customers stay organized when life happens.

The Unified Difference

One Platform

Claims, credits, documents, and providers connected

Wallet Integration

See available credits alongside your claims

Document Vault

Everything organized before you need it

Status Tracking

Know exactly where your request stands

Provider Network

Connect to approved support partners

What to Have Ready Before Starting a Claim

To make the process smoother, try to have:

Your contact information
Date of the incident
Description of what happened
Photos or videos
Receipts or invoices
Policy or plan information
Estimated cost
Provider information
Police report if applicable
Travel documents if applicable
Repair estimates if available
Proof of ownership if applicable

Do not worry if you do not have everything. You can start with basic details and add more later.

Emergency Support

If you are experiencing an emergency, contact emergency services first.

For urgent situations involving health, safety, fire, crime, or immediate danger, call local emergency services before starting a request in Unified Coverage.

Unified Coverage can help organize support after urgent safety needs are addressed.

Frequently Asked Questions

Is Unified Coverage the company that pays my claim?
Unified Coverage is designed as a protection management platform, insurance access platform, rewards wallet, and service coordination system. Claims may be handled by licensed insurance carriers, service contract providers, repair partners, or approved support providers depending on the product or protection type.
Can I file a claim for any protection type?
You may be able to start or organize support requests for health, auto, home, renters, travel, devices, money and identity, business, personal property, or emergency support. Availability depends on your active protection, provider, eligibility, and program terms.
Can credits help pay for claims or repairs?
Eligible credits may help reduce approved costs such as deductibles, repairs, care expenses, travel support, emergency services, or provider payments where allowed.
Are claim payments guaranteed?
No. Claim payments, repairs, reimbursements, credits, rewards, discounts, and support are subject to policy terms, provider approval, eligibility, documentation, underwriting, program rules, and applicable law.
Can I upload documents?
Yes. Unified Coverage is designed to include document upload and vault-style tools to help customers organize receipts, photos, estimates, policies, and other important claim records.
Can I track claim status?
The goal is to allow customers to track claim or support status inside the Unified Coverage dashboard.
What if this is an emergency?
If there is immediate danger, contact emergency services first. Unified Coverage can help organize claims, documents, and support after urgent safety needs are addressed.
Can businesses submit claims?
Yes. Small businesses may be able to organize support requests for devices, equipment, travel, vehicles, documents, and emergency business-related needs.

Get Help When You Need It

Unified Coverage is designed to help customers take action when unexpected costs happen.

Start a support request, upload your documents, check your wallet, and track your next steps in one place.

When life happens, Unified Coverage helps you stay organized.

Important Notice

Unified Coverage is designed as a protection management platform, insurance access platform, rewards wallet, and service coordination system. Unified Coverage may help customers organize claims, service requests, documents, credits, and support options, but claims may be reviewed, approved, denied, paid, or serviced by licensed insurance carriers, service contract providers, repair networks, care providers, travel providers, identity protection providers, or other approved partners. Unified Coverage does not guarantee coverage, approval, credits, rewards, discounts, dividends, repairs, reimbursements, claim payments, emergency support payments, service availability, or final pricing. All claims, credits, rewards, wallet balances, and support benefits are subject to applicable laws, policy terms, program terms, partner approval, eligibility, documentation, underwriting, and regulatory requirements. Unified Coverage should not be understood as a licensed insurance carrier, health insurer, auto insurer, bank, money transmitter, or financial institution unless and until it receives the required regulatory approvals.